Privacy Policy

Last Updated: January 2025

🔒 Your Privacy Matters

ReserveCue is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your data.

1. Information We Collect

Account Information:

• Name and email address
• Business information (company name, industry)
• Profile photo (optional)
• Billing and payment information (processed securely by Stripe)

Usage Data:

• Social media posts you create and schedule
• Content uploaded (images, videos, documents)
• Analytics and performance data
• Social media account connections (OAuth tokens)
• Campaign and calendar data
• Team member information you add

Technical Data:

• IP address and device information
• Browser type and version
• Operating system
• Usage patterns and feature interactions
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

✓

Provide the Service

Create your account, process posts, connect social accounts, and deliver features

✓

Process Payments

Handle billing, subscriptions, and invoices through our secure payment partner

✓

Improve the Platform

Analyze usage patterns to enhance features and user experience

✓

Communicate with You

Send updates, notifications, support responses, and important announcements

✓

Ensure Security

Detect fraud, prevent abuse, and protect our platform and users

We DO NOT:

❌ Sell your personal information to third parties
❌ Share your data with advertisers
❌ Use your content for our own marketing without permission
❌ Access your social media accounts without your authorization

3. Data Security

We implement industry-standard security measures:

🔐 Encryption

All data transmitted over HTTPS/TLS. Sensitive data encrypted at rest.

🛡️ Access Control

Role-based permissions. Multi-factor authentication available.

💾 Backups

Regular automated backups. Disaster recovery procedures in place.

🔍 Monitoring

24/7 security monitoring. Regular security audits and updates.

Note: While we implement strong security measures, no system is 100% secure. You're responsible for protecting your account credentials and using strong passwords.

4. Your Rights & Choices

You have the following rights regarding your data:

Access

Request a copy of all personal data we hold about you

Correction

Update or correct inaccurate information from your account settings

Deletion

Request deletion of your account and associated data

Export

Download your data in a portable format

Opt-Out

Unsubscribe from marketing emails (service emails still sent)

To exercise your rights, contact us at privacy@reservecue.com. We'll respond within 30 days.

5. Data Retention

We retain your data:

• Active accounts: As long as your account is active
• After cancellation: 90 days for account recovery, then deleted
• Billing records: 7 years for tax and legal compliance
• Backup systems: Up to 30 days in encrypted backups

You can request immediate deletion by contacting support, though some data may be retained for legal obligations.

6. Third-Party Services

We integrate with trusted third-party services:

•

Stripe: Payment processing (PCI-DSS compliant)

•

Social Media Platforms: Facebook, Instagram, LinkedIn, Twitter (OAuth authentication)

•

Cloud Storage: Secure file storage for your content

•

Analytics: Usage analytics to improve our service

These services have their own privacy policies. We only share data necessary for service functionality and choose partners with strong privacy practices.

7. Cookies & Tracking

We use cookies and similar technologies for:

Essential Cookies

Required for login and core functionality

Analytics Cookies

Help us understand how users interact with the platform

Preference Cookies

Remember your settings and preferences

Security Cookies

Protect against fraud and unauthorized access

You can control cookies through your browser settings, but disabling some cookies may affect functionality.

8. Children's Privacy

ReserveCue is not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us immediately and we'll delete it.

9. GDPR Rights (EU/UK Users)

If you are in the EU/UK, you have additional rights under GDPR:

• Legal Basis: We process data based on contract, consent, legitimate interest, or legal obligation
• Right to Restrict: Limit how we process your data
• Right to Object: Object to processing for marketing purposes
• Right to Portability: Receive your data in machine-readable format
• Breach Notification: We notify authorities within 72 hours of a data breach
• DPO Contact: privacy@reservecue.com

10. CCPA Rights (California Residents)

California residents have rights under CCPA:

• Right to Know: What personal information is collected and how it's used
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: We do NOT sell personal information
• Non-Discrimination: Equal service regardless of privacy choices

To exercise CCPA rights, email: privacy@reservecue.com with subject "CCPA Request"

11. Data Retention Policy

• Account Data: Retained while active + 2 years after deletion
• Click Events: Anonymized after 90 days, deleted after 1 year
• Email Logs: 1 year for compliance
• Payment Records: 7 years (tax/legal requirements)
• Marketing Data: Until consent withdrawn

12. International Data Transfers

Your data may be processed in different countries where our servers or partners are located. For EU/UK users, we use Standard Contractual Clauses (SCCs) to ensure adequate protection. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or in-app notification.

Continued use of ReserveCue after changes indicates acceptance of the updated policy.

🛡️ YOUR PRIVACY IS PROTECTED

✅ Your data is encrypted in transit and at rest

✅ We never sell your information to third parties

✅ You control your data - access, export, or delete anytime

✅ Industry-standard security measures in place

✅ Transparent about data use - no hidden practices

Questions? Contact: privacy@reservecue.com

This Privacy Policy is part of our Terms of Service and binding agreement.